The LX800 is printing over and over on the same spot. It is unwinding too much label stock inside the printer, causing the label stock to jam inside the printer.

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• There is a label stuck or jammed in the feed area of my LX Series label printer. How can I remove it and prevent it from happening again?

  A. Removal: Usually, it is necessary to disassemble part of the printer to remove the stuck label.  This means the unit will need to come to Primera for factory service.  However, there are ways to remove these labels without taking apart the ...

• How do I correctly load the label stock to avoid feeding and printed image alignment offset problems? (LX Series)

  Incorrect loading of the label stock is the number one reason for horizontally or vertically offset images and a variety of other feeding problems. Below is a top view of the printer with the cover open. There are several main areas to watch for when ...

• How to Create A Custom Label Order

  1. Go to https://www.primera.com/customlabel/generate/label/ 2. Select your printer type. 3. Then click Select Materials. View the material guide for more information on each material type of look at the pictures below. Premium Gloss Matte BOPP High ...

• Primera's new Smart Part format for Custom Label Stock Explained

  You can now see important information about your label stock embedded within the part number printed on a label inside the core.  Read below for instructions on how to decipher this smart part number. SMART PART: The format is: PRI (for Primera) – ...

• Print Queue- PT Status Monitor says Printing, but there's no activity on the printer. LX400, LX900, LX1000, LX2000 (Windows 10 1903 release)

  Windows 10 release 1903 causes these issues.  Try the following solutions: 1. Update to the latest version of Windows.  Windows 10 release 2004 fixes this issue.  Alternatively, you may upgrade your existing version of Windows 1903 or 1909 with a ...