The ink in my new cartridge has leaked inside the packaging. (Eddie, LX Series, Bravo Series)
If an ink cartridge leaks, it is still usable. Simply clean off the ink and insert the cartridge into the printer. Typically, only 1/1000 of the cartridge's total ink leaks inside the packaging.
Most ink leaks inside the package because the cartridge is slightly overfilled. When a cartridge is accidentally overfilled, there is less air gap inside the cartridge, which makes it more likely to leak due to pressure differentials or excessive vibration when transporting by ground.
If the leaking ink caused colors to mix or otherwise makes the cartridge unusable please contact support to troubleshoot.
Article ID: 44996
Poor Quality Printing, Banding, Streaks, Missing Colors. My cartridge is defective. What can I do? (LX810, LX910, LX400, LX500, LX600, LX610, IP60, Bravo series, Eddie)
If the cartridge has not been used for some time, the inkjet nozzles may dry out. Clean / Test Print. Print the Clean/Test Print described in this article. Send us a picture of the clean/test print! Clean the Cartridge Manually. Remove the cartridge ...
Do Primera Bravo Duplicators or LX Series Printers require any regular maintenance?
In most cases, the Bravo Duplicators or LX Series Printers need no regular maintenance. However, there are a few things that can be done when they show signs of ink build-up or label debris build-up. 1. Encoder Strip. Periodically check the ...
Filter Failed message appears in print queue. Printer is not printing. Ventura, Catalina, Big Sur, Monterey and Sonoma require new drivers (Mac).
Try these steps in order. 1. Install the latest version. Occasionally, the driver will be corrupted after an OS update. Download the latest version from the products download page. You can find the latest software for your product at the location ...
How to print Red with Eddie Edible Ink Printer.
Update 09-21-22. A new cartridge with new magenta that prints a better red is now available. SKU 053507. To order select New Magenta from the menu on this page. If you have the original 053498 Cartridge you can still use these instructions to get ...
My Eddie ink is past the best by date or is expired. Can it be replaced?
Unfortunately, Primera cannot replace Edible ink because it is beyond its best by date or expired (6 months from open date). However, Primera will replace any ink cartridge that is defective: clogged or not recognized by the printer including ...