The cookie or macaron is knocked off the tongue by the carousel as it is printing. (Eddie)

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• The print head hits the cookie or the cookie is knocked off the platform. (Eddie).

  Before every print, the cookie sensor scans the height of the cookie. If the print head hits the cookie, it means this scan was not accurate for some reason. The article below goes through all the possibilities from most likely to least likely. Start ...

• What size/type cookies can I print to with my Eddie?

  The cookie size and shape you can print depends on whether or not you are using the carousel and other settings. You have more flexibility in Manual Mode/Single Cookie mode. There are several modes available. See the specifications for each below. 1. ...

• Error Message: Remove Cookie/Cookie was left in the printer after power up. However, there is no cookie present on the platform. (Eddie)

  If you receive this error after powering up Eddie, follow the steps below. If you receive this error in the middle of printing, it probably means that Eddie needed to restart for some reason, and since it was in the middle of printing when it ...

• The Top of Cookie Lift Offset setting explained (Eddie).

  The primary purpose of the Top of Cookie Lift Offset is to make your images crisper. It is not necessarily used to prevent your print head from hitting the cookie. Dirt, debris, or ink overspray may be on your encoder strip, cookie sensor, or both. ...

• The cookie does not print centered. (Eddie).

  A. Try this First Your cookie MUST be touching two triangle spacers. When using the carousel, Eddie will center print images on your cookies automatically but only if your cookie is touching two triangle spacers. (round spacer on earlier models). ...