The CD/DVD drive will not open when I attempt to open it via the software or the button on the front of the drive.

The CD/DVD drive will not open when I attempt to open it via the software or the button on the front of the drive.

The drive is probably locked by the software. This is normal during a burn. It locks the drive so that the drive cannot be opened during a burn causing damage to the drive.

If communication is interrupted and not reestablished during a burn for any number of reasons, then the drive is stuck in the locked state until it gets a message from the software to become unlocked. Since communication is interrupted, it does not receive this message.

The only way to fix this is to reset the drive by unplugging power to the unit and then plugging power back in. Now try ejecting the drive.

Article ID: 44755

Related Articles
What is CD Text? What are ISRC codes?
What is CD Text? What are ISRC codes? A disc containing CD Text will display the names of the track and artist on CD Text enabled devices. Some players are not capable of displaying CD Text. 1. PTPublisher - It is not possible to add CD text to an ...
Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?
Primera will install drives for the flat rate repair fee associated with your product. If your unit was not originally a BLU unit Primera DOES NOT offer upgrades of any kind to Blu-ray drives. If you are out of warranty and decide to install drives ...
There is a disc stuck in my drive. My CD/DVD Drive is making unusual noises whenever I attempt to burn a disc. The disc is rejected or the software locks up.
There is a disc stuck in my drive. My CD/DVD Drive is making unusual noises whenever I attempt to burn a disc. The disc is rejected or the software locks up. Problem: Check for a clear disc stuck in the recorder. Clear discs are typically put in the ...
After a disc is burned the drive will not open for the robot arm to pick it. Receive Error - The disc was not picked, press the left button to try again. (PTPublisher)
After each disc is burned, Windows attempts to play the contents of the CD or DVD. (PTPublisher) After a disc is burned the drive will not open for the robot arm to pick it. Receive Error - The disc was not picked, press the left button to try ...
After a disc is burned the drive will not open for the robot arm to pick it. Receive Error - The disc was not picked, press the left button to try again. (PTPublisher)
After each disc is burned, Windows attempts to play the contents of the CD or DVD. (PTPublisher) After a disc is burned the drive will not open for the robot arm to pick it. Receive Error - The disc was not picked, press the left button to try ...

The CD/DVD drive will not open when I attempt to open it via the software or the button on the front of the drive.

The CD/DVD drive will not open when I attempt to open it via the software or the button on the front of the drive.

Related Articles

What is CD Text? What are ISRC codes?

Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?

There is a disc stuck in my drive. My CD/DVD Drive is making unusual noises whenever I attempt to burn a disc. The disc is rejected or the software locks up.

After a disc is burned the drive will not open for the robot arm to pick it. Receive Error - The disc was not picked, press the left button to try again. (PTPublisher)

After a disc is burned the drive will not open for the robot arm to pick it. Receive Error - The disc was not picked, press the left button to try again. (PTPublisher)