My LX400 is not printing or it prints one label and stops. Receive “Document failed to print” message, "printer setup problem" or "unrecoverable error".
Please try the following solutions:
- Run an Alignment Print. (PC) Go to Devices and Printers – Right Click on the Color Label 400 – Choose “Printing Preferences” – Click on Cartridge Alignment. (Mac) Click on the Align Cartridge button in the Configuration Utility.
- Try a new cartridge. Be sure to run an alignment print after it has been installed. (Step 1).
- Resend the firmware to the printer. Go here to find the latest firmware. http://www.primeralabel.com/support/lx400.html
- Enable interactive Services. (Windows Only) See Article 44698
- Check the Sensor Type Setting. It is located in the printing preferences (PC) or Label Offsets area in the Configuration Utility (Mac). It should correspond to the label stock you have installed. Most of the time it should be set to Die-Cut/Thru-Hole.
- (Advanced) Run the Paper Out Calibration found in the LX400 Utility. Do not attempt to run this utility without first contacting Tech Support. It is SDK password protected. Download LX400 Utility
Article ID: 66499
Related Articles
LX 2000/ LX 1000 - Error Message: failed printhead, printfailure impropershutdown
LX2000 - Error Message: failed printhead, print failure improper shutdown Solution 1: Perform a print head alignment described below. This will clear and resolve the mentioned error message and allow you to print. Solution 2: Install a new print ...
Error: The printer couldn't print <Document Name>. Unable to connect to Printer. Printer in Error State. Generic Microsoft Windows Error Printing on Edible Ink Printer. (Eddie) (PC Only).
1. Connect the USB, connect power, and switch the printer on. 2. Print Hub. "The printer couldn't print <Document Name>" This generic Microsoft Windows error may occur after a Windows Update. A more specific error may be displayed in the Primera ...
Filter Failed message appears in print queue. Eddie or LX Series Printer is not printing. Ventura, Catalina, Big Sur, Monterey and Sonoma require new drivers (Mac).
Try these steps in order. 1. Install the latest version. Occasionally, the driver will be corrupted after an OS update. Download the latest version from the products download page. You can find the latest software for your product at the location ...
LX Series Printer prints a partial label and restarts/resets in the middle of a job. (LX910, LX3000)
Sometimes the printer will restart if it encounters an error or an interruption in the data flow from the computer over the USB cable. It can be hard to realize that the printer is restarting if you don't see it happen. Instead at the end of the job, ...
How do I create a label template in Bartender? (LX Series Printer)
When you open BarTender you will be given the choice to select an existing label or create a new one using a wizard. Use the following instructions as a guide through the wizard setup process. 1. Choose "Start a new BarTender document..." 2. ...