Missing Cartridge, Invalid Cartridge, Incompatible Cartridge, Incorrect Cartridge, Cartridge not installed correctly, or Cartridge Data Error (LX600, LX610, LX910 or IP60)

Missing Cartridge, Invalid Cartridge, Incompatible Cartridge, Incorrect Cartridge, Cartridge not installed correctly, or Cartridge Data Error (LX600, LX610, LX910, Eddie, LX3000 or IP60)

If the cartridge is installed, but this error appears, it may be caused by insufficient contact between the cartridge and the carrier.  Try the following:  

A. Verify the correct Part Number Cartridge for your printer is installed.
  1. 53491/53496 = LX600/LX610
  2. 53492/53493 = LX910
  3. 53498 = Eddie
  4. 53494 = IP60
  5. 53001/53005 = LX3000 Print Head
B. Update the firmware to the latest version via Primera PrintHub - Settings button - Update tab or via the Mac Config Utility.

C. Clean Copper Contacts. 

Clean the copper contacts on the cartridge and the cartridge carrier with isopropyl alcohol. 

D. Check for Pressure Springs.
The cartridge lid has two springs that push a plastic tab down on the cartridge to make sure it is in position.  Reference the picture below and ensure that the springs shown are installed on your printer.



E. Clean the Cartridge Wiper (LX600/610 only)
Over time ink can build up on the cartridge wiper, which can cause clogging and poor printing quality or cartridge recognition problems. See the video below for instructions on cleaning this part.



F. Press down on the top of the cartridge. 
1. Remove the cartridge.
2. Reinstall the cartridge.  
3. Before closing the lid push down on the cartridge and toward the back of the printer.  
4. Repeat the process up to 5 times if the error persists.  





G. Install a New Cartridge.  If a new cartridge resolves the problem, please contact tech support to request a replacement. 

Article ID 072120B