Labels are printing with poor quality or poor color matching, streaks, banding, or missing colors. (LX400)

Labels are printing with poor quality or poor color matching, streaks, banding, or missing colors. (LX400)



A defective, empty or clogged cartridge will cause all of the problems listed above.

1. Try a new cartridge. Make sure that the ink cartridge has ink remaining. We often get cartridges returned as "bad" when in reality they've just run out of ink.

2. Manually Clean Cartridge. Follow this procedure:

1. Remove the print cartridges.
2. Moisten a lint-free cloth with water.
3. Hold the cloth against the nozzles for three seconds. This will "wick" some additional ink onto the damp cloth.

4. Wipe in the direction shown.
5. Repeat the process.

NOTE: Even brand new cartridges may need cleaning. Depending on where the cartridge was purchased from, it may have been sitting in the reseller's warehouse for several months before you received it. If you keep a lot of cartridges on hand, it may have been on your shelf for several months. If the cartridge is older than 90 days, even if it is sealed in its packaging, the nozzles can begin to dry out.

3. Clean the Maintenance Station. This
article explains how to clean the maintenance station to prevent quality problems.


Printer Settings

Adjusting the printer settings may solve banding problems and Color matching issues. Two print settings affect print quality and color matching on a LX400: Quality and Color Matching.

Below is an explanation of each of these individual settings.

Print Quality. The Print Quality setting can be adjusted in the Printing Preferences area on a PC or the Label Printer Settings area for a Macintosh. You can adjust the quality in four increments. Quality 4 produces the best looking print but at a slower print speed. Quality 1 produces the fastest print possible by sacrificing some quality.

Color Matching. Color Matching can be found in the Printing Preferences area on a PC or the Label Printer Settings area for a Macintosh.

Graphic mode is best used for graphical images where accurate color reproduction is not as essential. Images printed in this mode will look more vibrant because more ink is being used to produce them. However, printing images of people may produce skin tones that have a reddish tint.

Photo mode is best used for photographic images where accurate color reproduction is very essential. Images printed in this mode will look lighter than those printed in Photo mode. Skin tones especially will look more natural in this mode. This is the default setting.

NOTE: Exact color matching of the printed label to the screen may never be possible since there are factors that affect this out of the driver's control. The surface of the label reacts with the ink in the cartridge to produce the color. For this reason, when printing the same image to different brands types of paper with different printable surfaces the printed output can look entirely different.


Source Image Formatting.

If you have designed a label in another program such as Adobe Photoshop or Illustrator Print Quality or Color Matching problems may be the result of improper image format. This could also be true if you have imported a graphic or a background created in another program into the NiceLabel (PC) program. Graphics from websites or proof PDF files are "screen graphics" which means they look fine on a computer screen but they are not of a high enough resolution to print correctly. Here are the specific image formatting issues to look for.

File Type. If you are printing an image file directly or importing an image or a background into NiceLabel, certain image formats work better than others. Try JPG, TIF, BMP. All of these format choices are available from the "Save as" or "Export" screens of popular graphics programs.

Image Mode. Try changing the image mode of the source file. (CMYK or RGB)

. Make sure the DPI of the source image is at least 300 DPI. Remember you can never successfully add resolution to a photograph. Your graphics program may allow you to do it but print quality will not improve. See this article on resolution for more information.

Graphic Design Tips. See this article on Graphic design tips for beginners and professionals.


Other factors that affect print quality and color matching.

Ink Saturation. In any mode or quality setting you can cause the image to look lighter by decreasing the saturation. The default saturation level is 100.

Media type/Label Surface . Try new labels. There is a wide variety of label stock on the market. Most of these are not formulated for ink-jet printing. The high gloss and semi-gloss custom and standard labels that we sell at are very good for ink jet printing. Although both stocks will work with any label, the high gloss stock is best for labels that have rich graphics and photos and the semi-gloss stock is best for labels with text, barcodes or simple line graphics.


How do I find printer settings?

PC: Go to Start - Control Panel - Printers and Faxes - Right click on the specific printer - Choose Printing Preferences or click on the options/preferences button in the specific program you are printing from.

MAC: Go to Label Printer Settings in the Copies and Pages drop down on the screen before you print.


Article ID: 45079