How do I package my Eddie for repair or exchange?

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• How do I send my product in for repair? How much is it? Where do I send it?

  Please contact technical support via phone, email, or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document, which includes the RMA number, ...

• My Eddie ink is past the best by date or is expired. Can it be replaced?

  Can Primera replace expired ink or ink beyond the best-by date? Unfortunately, Primera cannot replace Edible ink because it is beyond its best-by date or expired (6 months from the open date). However, Primera will replace any ink cartridge that is ...

• How do I prepare my unit for shipping to Primera for repair or exchange?

  How do I prepare my unit for shipping to Primera for repair or exchange? ​The instructions below should be followed for each product before boxing.   It is best to use the original box and foam/cardboard supports. If you do not have the box, package ...

• What information is required to return a product for repair, exchange or refund from an international location?

  If you purchased your product from an international reseller, contact that reseller for return procedures. If you purchased your product direct from Primera USA or a USA reseller, contact Primera USA support to request an RMA.  If you have already ...

• Poor Print Quality, Blurry Printing, Print Smearing, faded prints, or splotchy prints on my Cookie or Food Item. (Eddie)

  1. Clean the Cartridge. Follow the procedures in this article to clean the cartridge. However, instead of using alcohol to clean the cartridge, use distilled or bottled water. TEST Prints. Print your design on a cardboard coaster or a piece of ...