How do I prepare my unit for shipping to Primera for repair or exchange?

How do I prepare my unit for shipping to Primera for repair or exchange?

How do I prepare my unit for shipping to Primera for repair or exchange?

‚ÄčThe instructions below should be followed for each product before boxing.   It is best to use the original box and foam/cardboard supports. If you do not have the box, package the product in a box large enough to leave space on all sides. Do not use packing peanuts as filler material since the product will settle to the bottom of the box. Bubble wrap, wrapped in alternating directions, would probably work best. You can purchase a box from our spare parts store.

Bravo Disc Publisher Series Products (Except Bravo SE)

To prepare for shipping, remove the disc bins/holders, close the front cover, then do the following: 
  1. With the front cover closed, unplug power from the unit.
  2. Press and hold the Cartridge Button.
  3. While continuing to hold the Cartridge Button, apply power to the unit.


Continue to hold the Cartridge Button. The robotics will undock and the arm will lower. Power will shut off automatically once the robotics are in transport position. If you have the cardboard spacer that was shipped with the unit, replace the spacer inside the unit and close the cover. If you don't have the cardboard spacer, slide the arm gently to the right and secure it with masking tape and close the cover. (If you are unable to move the arm into shipping position because of an arm stall problem, please slide the arm gently to the right and secure it with strips of masking tape and close the cover.) Send your print cartridge with the printer for service.  This will prevent the cartridges/print head from drying up outside of the printer during service and allow the service techs to analyze the cartridges if necessary. 

Bravo SE - SE-3

Make sure the arm and cartridges are docked in its home position all the way to the left side of the unit. Secure the arm to the left side by taping it to the outside cover with a piece of masking tape. Send your print cartridge with the printer for service.  This will prevent the cartridges/print head from drying up outside of the printer during service and allow the service techs to analyze the cartridges if necessary. 

 

LX400, LX500, LX800, LX810, LX900, LX910, RX900, RX900f, LP130

Make sure the cartridge is docked on the right or left side of the printer and not in cartridge change position in the middle.  Power off the printer. Use a single piece of masking tape to tape the cartridge/print carrier to the side so that it stays docked on the far left or right side of the printer. Send your print cartridge/Print Head with the printer for service.  This will prevent the cartridges/print head from drying up outside of the printer during service and allow the service techs to analyze the cartridges if necessary. 

LX600/LX610
Close the Cover.  Wait 10 seconds for the Print Carrier to be docked on the far right side of the printer and the cutter mechanism to be docked on the left side of the printer. Using a single piece of masking tape for each, tape the cartridge/print carrier to right side and the cutter mechanism to the left so they stay in position during shipping.  Send your print cartridge with the printer for service.  This will prevent the cartridges from drying up outside of the printer during service and allow the service techs to analyze the cartridges if necessary. 


LX2000

Close the Cover.  Wait 30 seconds for the Print Head and cartridges to be docked on the far right side of the printer. Power off the printer.  Open the cover to verify the Print Head and cartridges are docked and locked on the right side of the printer.  DO NOT REMOVE THE CARTRIDGES OR PRINT HEAD!  This procedure will prevent ink spillage during shipping keep the Print Head nozzles from drying up during service and allow the service techs to analyze the cartridges and printhead if necessary

 

CX1200 / CX1000

Send the unit in its original shipping box. Tape the waste toner door closed. Leave the Toner, ITU and Fuser inside the printer. See packaging instructions for more details. 


FX1200

Send only the cutter module.  The cutter module can be removed from the FX1200 using these instructions.

 

AP360/AP362/DX850.

Power off the unit, wrap the roll bar, roll guides and roll drag arm in bubble wrap or paper. Secure it inside the box. Include a roll of your label stock and one of your containers for testing!


Article ID: 44584