Eddie Cookie Pro does not Print
Issue: When you click print, nothing happens, or you get a spinning wheel.
Solution: Click on the Settings Gear Icon. Either click Restore Defaults or manually set the saturation to a value of 40% or higher.
Explanation: If you lower the saturation
below 40% by manually entering Saturation after double-clicking it, it will not
print. There is a limit on low
saturation, which should not be there.
This will be fixed in a future version. Many customers like to print at
low saturation for test prints and outlines.
Article ID: 030626
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