Config Utility crashes on start up when using Mac OS 14 Sonoma (Eddie, LX Series)
Update to the latest driver version to fix this issue.
Since the config utility is crashing, you cannot use the automatic update feature. Download the latest driver from the location below:
- Eddie - Version 2.4-N or higher https://www.primera.com/eddiedownloads
- LX500 - Version 2.3N or higher https://www.primera.com/lx500downloads
- LX600 - Version 2.1N or higher https://www.primera.com/lx600downloads
- LX610 - Version 2.2N or higher https://www.primera.com/lx610downloads
- LX910 - Version 2.5N or higher https://www.primera.com/lx910downloads
- LX3000 - Version 2.1N or higher https://www.primera.com/lx3000downloads
- IP60 - Version 2.0N or higher https://www.primera.com/ip60downloads
Additional drivers will be posted here as they become available.
Article ID: 092623
Related Articles
Filter Failed message appears in print queue. Eddie or LX Series Printer is not printing. Ventura, Catalina, Big Sur, Monterey and Sonoma require new drivers (Mac).
Try these steps in order. 1. Install the latest version. Occasionally, the driver will be corrupted after an OS update. Download the latest version from the products download page. You can find the latest software for your product at the location ...The Primera software program does not start or crashes immediately after starting (Any product or software).
If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist: At this location: C:\Users\<current user>\AppData\Local App Data is a hidden folder that will need be shown using this ...What is the Eddie Custom Tray Tab/Button in Primera PrintHub or Mac Config Utility? (Eddie)
The custom tray tab allows you to calibrate Eddie to your custom tray. If you would like to leave your custom tray on the tongue all the time without having to worry about Eddie detecting it as a cookie when you restart your printer, you can run this ...Can I print wirelessly to my Primera Printer? (LX3000, LX4000 and Eddie)
The Eddie, LX3000, LX4000 or Catalyst can be used out of the box with a USB connection or Ethernet connection. You can purchase a BrosTrend Wifi Range Extender with an Ethernet port to connect the printer to a wireless network. You can then print to ...Poor Print Quality, Blurry Printing, Print Smearing, faded prints, or splotchy prints on my Cookie or Food Item. (Eddie)
1. Clean the Cartridge. Follow the procedures in this article to clean the cartridge. However, instead of using alcohol to clean the cartridge, use distilled or bottled water. Tip! Leave the printer powered on when it is not in use to maintain ...